We are Professional Consultants

It takes Experts, to know Experts.

What Set Us Apart?

It is important to make education practical in real life! Our team of experienced and qualified trainers are passionate and committed to create value for our clients and help them deliver sustainable performance with high repeatability.

With our convincing real experience, we are capable of developing effective learning solutions in Sales/Service and Automation closer to your actual processes. Our carefully designed learning activities and well-researched training materials enable our clients to achieve impactful goals in learning & development.

Technology

Our assessment analysis showed that most engineers could not recognize common automation symbols or develop a simple control system despite learning the topic in colleges or technical institutes. Our team has high level of understanding and insight into the flaws and concluded that it was the way most technical exercises were designed and delivered by mostly academic type of trainers that is failing the sustained application. Our experienced engineering trainers recruited from the automation industry approach the learning of traditionally dry topic with well-designed exercises and modern equipment closer to the real world so that learning effectiveness and sustained applications are guaranteed. The following modules represent our structured approach towards effective technical learning of common industrial automation topics.

Automation & Technology Learning

Automation Levels

Course Content

Key Outcomes

Automation Levels

Level 3

Fundamentals of Programmable Logic Controllers(PLCs)

Course Content

  • Type of Input elements – Switches/Sensors
  • Type of Output elements – Light, Actuators
  • Structure & function of a PLC
  • Ladder Diagram(LD) for programming a control task with logic functions, sequential control, flags, timers and counters
  • Setup, test and commissioning of a PLC-based control systems
  • PLC software for programming, program up-loading, monitoring & troubleshooting

Key Outcomes

  • Able to identify the component parts of a PLC
  • Understand the structure of Ladder Diagram in PLC programming
  • Write and apply basic PLC programs in Ladder Diagram(LD, in accordance to IEC 61131-3)
  • Can setup, test and commission simple PLC-based electro-pneumatic systems
  • Able to troubleshoot faults on PLC controlled electro-pneumatic systems.

Level 3

Fundamentals of Programmable Logic Controllers(PLCs)

  • Type of Input elements – Switches/Sensors
  • Type of Output elements – Light, Actuators
  • Structure & function of a PLC
  • Ladder Diagram(LD) for programming a control task with logic functions, sequential control, flags, timers and counters
  • Setup, test and commissioning of a PLC-based control systems
  • PLC software for programming, program up-loading, monitoring & troubleshooting
  • Able to identify the component parts of a PLC
  • Understand the structure of Ladder Diagram in PLC programming
  • Write and apply basic PLC programs in Ladder Diagram(LD, in accordance to IEC 61131-3)
  • Can setup, test and commission simple PLC-based electro-pneumatic systems
  • Able to troubleshoot faults on PLC controlled electro-pneumatic systems.

Automation Levels

Level 2

Electro-pneumatics(EP) in Modern Manufacturing

Course Content

  • Working elements revisit
  • Operating principle of solenoid valves
  • Vacuum Technology
  • Functions of electrical switches, relays, magnetic and pressure sensors
  • Development of EP control systems
  • Logic YES, NOT, OR, AND functions
  • Safety in Pneumatics
  • Compressed Air Energy Efficiency
  • Trouble-shooting and maintenance

Key Outcomes

  • Understand selection criteria of cylinders, vacuum system and solenoid valves
  • Able to use electrical switches, relays, proximity and pressure sensors in an EP systems
  • Understand methodology to develop and construct an EP control systems
  • Understand safe practice of EP systems
  • Able to perform trouble-shooting of faults, preventive maintenance and improvements

Level 2

Electro-pneumatics(EP) in Modern Manufacturing

  • Working elements revisit
  • Operating principle of solenoid valves
  • Vacuum Technology
  • Functions of electrical switches, relays, magnetic and pressure sensors
  • Development of EP control systems
  • Logic YES, NOT, OR, AND functions
  • Safety in Pneumatics
  • Compressed Air Energy Efficiency
  • Trouble-shooting and maintenance
  • Understand selection criteria of cylinders, vacuum system and solenoid valves
  • Able to use electrical switches, relays, proximity and pressure sensors in an EP systems
  • Understand methodology to develop and construct an EP control systems
  • Understand safe practice of EP systems
  • Able to perform trouble-shooting of faults, preventive maintenance and improvements

Automation Levels

Level 1

Fundamental of Industrial Pneumatics

Course Content

  • Pneumatic actuators for mechanical work
  • Pneumatic Valves
  • Direct & indirect pneumatic controls
  • Logic NOT, OR, AND & timer functions
  • Development of pneumatic control systems
  • Compressed air preparation
  • ISO Standards in pneumatics
  • Fault diagnosis and maintenance

Key Outcomes

  • Understand selections of cylinders & valves
  • Able to develop logic and timing controls
  • Understand diagrams drawn according to ISO
  • Able to design and construct pneumatic controls
  • Able to perform fault diagnosis, maintenance and efficiency improvements.

Level 1

Fundamental of Industrial Pneumatics

  • Pneumatic actuators for mechanical work
  • Pneumatic Valves
  • Direct & indirect pneumatic controls
  • Logic NOT, OR, AND & timer functions
  • Development of pneumatic control systems
  • Compressed air preparation
  • ISO Standards in pneumatics
  • Fault diagnosis and maintenance
  • Understand selections of cylinders & valves
  • Able to develop logic and timing controls
  • Understand diagrams drawn according to ISO
  • Able to design and construct pneumatic controls
  • Able to perform fault diagnosis, maintenance and efficiency improvements.

Organizational

Why not learning a seriously dry topic through games! The Synchro Game is a business game that uses a model production system to introduce participants to the principles of lean and to help them understand how they can deliver operation efficiency. During the game the participants form a Corporation and are tasked with designing and setting up a real production processes. The game begins with them taking the roles of the customer, supplier, production, quality, accounting, stores, planning and scheduling and discussing amongst themselves how to organize production steps leading to fulfilling customer orders on time and achieving also good money collection!

Organizational Processes

Lean Program

Course Content

Key Outcomes

Synchro Game

Introduction to Lean Production & Value Stream Mapping

  • Inventory minimisation as an important basis for increased productivity
  • The principle of ‘pull’ production control
  • Advantages compared to traditional production control methods
  • An overview of value stream mapping
  • Identification of bottlenecks
  • Calculation of Overall Equipment Efficiency (OEE)
  • Understanding the impact of Single Minute Exchange of Die (SMED)
  • Applications of the methods
  • The classic pull principle: KANBAN
  • Practical implementation of a business game in a model production system
  • Continuous Improvement Processes as part of the business game (CIP)
  • Understand the terminology and principles associated with Lean Thinking.
  • Understand and be able to describe various forms of waste in a manufacturing process
  • Understand the term, Value Stream Mapping (Analysis)
  • Know the principles of how to apply it.

Lean Program

Synchro Game

Introduction to Lean Production & Value Stream Mapping

Course Content

  • Inventory minimisation as an important basis for increased productivity
  • The principle of ‘pull’ production control
  • Advantages compared to traditional production control methods
  • An overview of value stream mapping
  • Identification of bottlenecks
  • Calculation of Overall Equipment Efficiency (OEE)
  • Understanding the impact of Single Minute Exchange of Die (SMED)
  • Applications of the methods
  • The classic pull principle: KANBAN
  • Practical implementation of a business game in a model production system
  • Continuous Improvement Processes as part of the business game (CIP)

Key Outcomes

  • Understand the terminology and principles associated with Lean Thinking.
  • Understand and be able to describe various forms of waste in a manufacturing process
  • Understand the term, Value Stream Mapping (Analysis)
  • Know the principles of how to apply it.

People

In the realm of a globalizing economy and empowered customers, where people and their skills become the key differentiation, Global Partners & Associates LLC (GPA) offers an effective solution to surpass organizational, cultural and lingual barriers.

GPA develops Corporate Sales and Sales Management training curriculum, Oh NormanTM which is effective in transforming domestic, multinational, multicultural organizations from learning companies to teaching companies.

We initiate the skill ownership at the executive level. After a commitment from the executive level, we focus on the Train the Trainer approach, handing over the ownership of training and learning to the managers. We provide the materials while the sales managers provide their wisdom, experience and enthusiasm to teach their staff. Our materials are well-researched, pragmatic, user-friendly and easy to teach. Extensive video support helps the managers in their role as “trainers”.

Here are our modular approach to build a sales professional with linearity over 2-3 years:

Sales Performance Development

Oh Norman Curriculum

Module Content

Key Outcomes

Module 5

Team-Selling Skills

  • Fundamentals of Team Selling
  • Team Selling in Cooperative Situations
  • Team Selling in Challenging Situations
  • Improved team communication
  • Well-aligned “Team-Selling” approach
  • Enduring customer satisfaction

Oh Norman Curriculum

Module 5

Team-Selling Skills

Module Content

  • Fundamentals of Team Selling
  • Team Selling in Cooperative Situations
  • Team Selling in Challenging Situations

Key Outcomes

  • Improved team communication
  • Well-aligned “Team-Selling” approach
  • Enduring customer satisfaction

Module 4

Fundamental Negotiation Skills

  • The “Winning Game”
  • The four stages of negotiation cycle
  • Consequential & Self-focus Probes
  • Customer Attitudes/tactics in Negotiation
  • Improved communication in Negotiation
  • Effective handling of customer tactics
  • Gaining win-win settlements

Oh Norman Curriculum

Module 4

Fundamental Negotiation Skills

Module Content

  • The “Winning Game”
  • The four stages of negotiation cycle
  • Consequential & Self-focus Probes
  • Customer Attitudes/tactics in Negotiation

Key Outcomes

  • Improved communication in Negotiation
  • Effective handling of customer tactics
  • Gaining win-win settlements

Module 3

Selling to Different Customer Behaviours

  • Oh Norman Skills Revisit
  • DISC behavioural Science
  • Open & Limit the Horizon probes
  • Demonstrating Empathy
  • The “Broken Record”
  • Stronger Self-awareness & fit for Change
  • Improved Selling adaptability in Style
  • Effective Assertive communication

Oh Norman Curriculum

Module 3

Selling to Different Customer Behaviours

Module Content

  • Oh Norman Skills Revisit
  • DISC behavioural Science
  • Open & Limit the Horizon probes
  • Demonstrating Empathy
  • The “Broken Record”

Key Outcomes

  • Stronger Self-awareness & fit for Change
  • Improved Selling adaptability in Style
  • Effective Assertive communication

Module 2

Selling to Different Customer Attitudes

  • The six customer attitudes
  • The 2-step handling approach
  • Skill of identifying customer attitudes
  • Skills of handling customer attitudes
  • Identify real customer attitudes
  • Up credibility with empathy
  • Effective handling skills to gain acceptance

Oh Norman Curriculum

Module 2

Selling to Different Customer Attitudes

Module Content

  • The six customer attitudes
  • The 2-step handling approach
  • Skill of identifying customer attitudes
  • Skills of handling customer attitudes

Key Outcomes

  • Identify real customer attitudes
  • Up credibility with empathy
  • Effective handling skills to gain acceptance

Module 1

Fundamental Selling Skills

  • What is it?
  • Setting the Stage
  • Strategic Questions & Listening
  • Needs & Opportunities
  • Product/Feature/Benefits (PFB)
  • Grand Finale
  • Self-discovery for Success.
  • Improved Rapport with customer
  • Effective needs identification
  • Up win rate with Differentiated values
  • Gaining customer commitment

Oh Norman Curriculum

Module 1

Fundamental Selling Skills

Module Content

  • What is it?
  • Setting the Stage
  • Strategic Questions & Listening
  • Needs & Opportunities
  • Product/Feature/Benefits (PFB)
  • Grand Finale

Key Outcomes

  • Self-discovery for Success.
  • Improved Rapport with customer
  • Effective needs identification
  • Up win rate with Differentiated values
  • Gaining customer commitment